Privacy Policy

1. Introduction

Royal Chicken (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, place an order, or engage with our services.

By using this website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information (You Provide to Us)

Name and surname
Contact details (email address, phone number)
Delivery or location information (where applicable)
Order information
Messages sent through contact forms or WhatsApp
Any other information voluntarily submitted

2.2 Automatically Collected Information

IP address
Browser type and device type
Pages visited and time spent on the site
Clicks, navigation, and user behaviour
Cookies and tracking technologies

2.3 Third-Party Data

We may receive information from:

Google Analytics
Social media platforms (e.g., Facebook, Instagram, TikTok)
Online advertising networks

This helps us analyse website traffic, improve user experience, and run more effective marketing campaigns.

3. Why We Collect Your Information

We collect personal and non-personal information for the following purposes:

To respond to your inquiries
To process orders and provide customer support
To improve our website and services
To manage promotions, campaigns, and communication
To analyse website traffic and user behaviour
To enhance your browsing and ordering experience
To comply with legal and regulatory obligations

4. How We Use Your Information

Your information may be used to:

Deliver the services you request
Communicate updates, specials, or promotions
Improve website functionality
Provide personalised content
Detect and prevent fraud
Ensure customer safety and service quality

We do not sell your personal information to third parties.

5. Sharing Your Information

We may share your information with:

✔ Service Providers (Only When Necessary)

Such as:

Website hosting platforms
Payment processors
Analytics tools (e.g., Google Analytics)
Marketing platforms (e.g., Facebook ads)

These providers have access only to the information necessary to perform their services and are required to protect your data.

✔ Legal Requirements

We may disclose information if required:

By law
For safety, fraud prevention, or compliance requirements

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve site performance
Monitor traffic and browsing behaviour
Remember user preferences
Support marketing and retargeting campaigns

You may adjust your browser settings to refuse cookies, but some site features may not function correctly.

7. Data Storage & Security

We take reasonable steps to protect your information from:

Loss
Unauthorised access
Misuse
Disclosure
Alteration

Data is stored securely through our hosting providers and platforms such as Wix, Google, Facebook, or other tools we integrate with.

8. Your Rights (POPIA Compliance)

Under South Africa’s POPIA regulations, you have the right to:

Request access to your personal information
Ask for correction or deletion of personal data
Withdraw consent for communication
Object to the processing of your information
Lodge a complaint with the Information Regulator

Contact details:
Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za

9. Third-Party Websites

Our website may contain links to third-party sites (e.g., social media).
We are not responsible for their privacy practices and encourage you to read their policies.

10. Children’s Privacy

We do not knowingly collect personal information from children under 16.
If such information is discovered, it will be deleted immediately.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

Royal Chicken Magaliesburg
Phone: 081 069 4551
Email: info@royalchicken.co.za